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Managing money when living with dementia

Westpac are proud to be New Zealand’s first dementia friendly bank, helping people with dementia | mate wareware, plan ahead, manage their finances, and stay independent for longer.

Through our partnership with Westpac, we’re helping people living with dementia, their care partners and their whānau understand the tools and support available to make managing money safer and easier.

Everyday banking tools that can help

With the right systems in place, everyday banking can remain simple and secure.

If you or someone close to you is living with dementia, Westpac can help with your banking needs. They can support with:

• Setting up account alerts that notify you of unusual activity
• Direct debits or automatic payments, so regular bills are paid on time
• Choosing the right accounts or simplifying their banking
• Withdrawal limits on debit or EFTPOS cards
• Adding trusted contacts who can be notified if any concerns arise.

They’ll explain what options are available that best meet your needs.

Planning ahead

Early planning can help ensure your wishes are respected and can make things easier for the people supporting you.

It’s important to ensure that you have the following in place:

• An updated will
• An Enduring Power of Attorney (EPOA) for both your Property and Personal Care and Wellbeing
• Your future wishes shared with whānau or trusted friends, and your financial affairs in order

Affiliate Dementia Advisors can help provide information about early planning and the steps people often take after a diagnosis.

Get in touch with your local Dementia Advisor

Protecting yourself from scams

People living with dementia can sometimes be more vulnerable to scams and fraud. Knowing what to look out for and having safeguards in place can help reduce risk.

Westpac provides practical advice on how to protect yourself and your money. Read more.

Support is available

You don’t have to navigate these decisions alone.

Dementia New Zealand can provide information, education and guidance for people living with dementia, care partners and whānau.

Find out how Westpac can support you and your whānau on their website.

Speak with your local Westpac branch

If you or someone you support is living with dementia, it can be helpful to speak with your bank early about the options available.

Westpac staff can talk through ways to organise accounts, set up safeguards, and help you plan ahead, so your banking remains safe and secure.

Visit your local Westpac branch

Last updated: June 2026